Z fold 5 user

[mahey00]

I purchased this phone in September 2023. It's working very well.there is no problem but the camera is below average. As I am using 13 pro max also.I want to exchange my fold but resale value is very low as my 4 year old iphone has double amount than this . I think samsung needs to work on quality not quantity. Like apple ,they should focus on one device .battery is very average .even i used oppo reno 13 and it is far better than samsung, superb heptics, great screen quality, I really fallen in love,I think, i will never buy samsung again .

Bye samsung 

Bye

[9q88qjsh]

Instead of fold. You should've bought s23 ultra/24 ultra

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern. We are taking your feedback regarding this matter and will take it into consideration for future updates.

Galaxy device battery issues: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation. Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

2. Galaxy device camera issues: ● Kindly check the physical condition of your camera lens.

● Use a microfiber cloth or a cleaning wipe to clean the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

● Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[94993240o]

8717