Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● Method 1: Enable Wi-Fi calling feature via settings: Navigate to apps screen and tap on Settings >> Tap on Connections >> Tap on Wi-Fi Calling >> Turn on Wi-Fi Calling >> Wi-Fi Calling feature has been turned on.
● Method 2:Enable Wi-Fi calling feature via Notification panel: Swipe down on home screen to open notification panel >> Tap on Wi-Fi Calling to enable >> Wi-Fi Calling has been enabled.
● Method 3: Enable Wi-Fi calling feature via Phone App: From the home screen tap on Phone >> Tap on Menu >> Tap on Settings >> Turn on Wi-Fi Calling >> Wi-Fi Calling feature has been turned on.
If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.
