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03-16-2024 09:13 PM in
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03-16-2024 09:16 PM in
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03-16-2024 09:18 PM in
Galaxy ZNothing works.
Suprising thing is that same sim card works well in vivo/oppo device at same location.
I spent 150k on fold 4 and phone doesn't receive proper network.
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03-16-2024 09:26 PM in
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03-16-2024 09:27 PM in
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03-16-2024 10:18 PM in
Galaxy Z
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03-17-2024 09:00 AM in
Galaxy ZDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Kindly check the device in a different location/network coverage area.
Check device network mode settings: Settings> Connections> Mobile networks> network mode SIM1 or SIM2> Select network mode(set device network mode as 5G/LTE/3G/2G (auto connect) mode.).
Check network operator settings: Settings> Connections> Mobile networks>Network operators> Select automatically> OK> Registered on the network.
Note: We recommend setting device network operators as automatically.
Reset settings: Settings > General Management > Reset.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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03-17-2024 09:02 AM in
Galaxy ZRelease an software update to fix the same.
