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07-22-2025 02:45 AM in
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07-22-2025 06:53 AM in
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07-22-2025 09:00 AM in
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07-22-2025 09:00 AM in
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07-22-2025 09:58 AM in
Galaxy ZDo make a recording if possible when you enter the centre.
Moreover, report this issue through the app.
Open Samsung member application >> tap on support >> tap on send feedback >> choose composer option >> select error >> select the appropriate category >> type your query.
If this solves your query, I'll appreciate if you could accept my comment as solution by clicking on the dots on the top right of my comment😊
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07-22-2025 09:00 PM in
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07-23-2025 02:29 PM in
Galaxy ZDear Samsung Member,
Greetings from Samsung Customer Support!
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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08-18-2025 09:54 AM in
Galaxy ZHi...this is namrata shinde from bombay..
I am Aslo facing the same problem of vibration and current sensation while charging...I hv also purchased on 21 07 2025...I am samsung z flip 3 user since last 3 years...now I purchased fold 7 ...I also tried many chargers and different places also for charging...but sensation was there but frequency was different different every where...I hv submitted my fold 7 in samsung service centre on 30 07 2025 ...they checked and they also faced the issue...because of that they accepted my phone but letter on they changed there sentences...now they are saying we are not facing any kind of problem which ur saying...I am very much dis appointed ...after spending so much money in the lakhs...result was this ....I hv samsung service centre acknowledgement also...now also my fold 7 is with service centre only...I didn't get any solution....I request service centre to replace my phone ...According to policy I hv submitted within 14 days ...there is genuine problem......pls clear my case..waiting for the reply...