Camera issue while doing KYC

[DrNadeer]

I have been noticing this issue with galaxy fold 3 that whenever i am trying do a KYC for any reason. The ultra-wide camera opens up instead of the primary camera due to which my card details cant be focused. Now owning a 1.5 lakhs ruppes phone still i have to hear someone saying please try with other phone . Thats too humiliation.....

Please do something so that the main camera opens up not the ultra wide camera.

[Ankittsharmaa]

Did it work?

[The-Wardaddy]

Faced the same issue today. Fk sxis fk Samsung

[Sandeep_Kumawat]

This issue happened with me also. I am using Samsung Galaxy F62 mobile. You can't do VIDEO KYC with Samsung mobile. Mobile camera can't focus on I'd like PAN CARD and Aadhar Card. It's embarassing for me as a Samsung user.

[Ankittsharmaa]

How you solved this please help

[Sandeep_Kumawat]

Samsung not solved this issue still. I used other company mobile for KYC .
#VideoKYC #Issue #Samsung

[sachin0978]

I have Samsung galaxy note 20 ultra 5g same problem 

[Ankittsharmaa]

Facing these same issue on my galaxy f54

[Samsung_hK6qYDe]

Just faced the same issue during eKYC on the latest Fold 6 and had to use my old iPhone to complete the same. Very poor support from Samsung. 

[Rohanbawane]

Faced same issue today on my Galaxy S23

[Rohanbawane]

Ask executive to turn on front camera and show your document using front camera because during vkyc they automatically uses ultra wide lens. I had done this and my vkyc got completed successfully.