About the screen off issue (display) of Galaxy Z Filp 3 5G

[Eugene Lee]

I bought a Galaxy Z filp 3 on December 18, 2021. However, due to the dead pixel issue of the display, it was decided to replace the display on July 14, 2022, and this was done by warranty. At that time, my device only had a dead pixel issue, and the display didn't turn off.

But after replacing the display, when I open the flip, the screen often turns off. So, on August 8, 2022, I visited the same service center again and requested service. However, the agent said that he would check whether the warranty could be repaired because there were dents in the external chrome on the upper right of the device, and that evening, he received a reply saying, "It is impossible to repair under the warranty because the hinge is damaged."

1. Chrome dents occurred before the display replacement in July.
2. The screen did not turn off before replacing the display. This started after replacing the display.
3. This part is not a hinge. External frame (chrome) and hinge are completely different concepts. The URL for the hinge described on the Samsung Electronics webpage is attached

https://news.samsung.com/global/get-an-inside-look-at-the-galaxy-z-flips-hideaway-hinge-part-2-sweep...

According to Samsung Electronics' official webpage, the part with dents is the 'frame'. It's not a 'hinge'. They refused to apply the warranty because of the 1mm size of the frame. Moreover, this issue did not exist before the Samsung service center replaced the display. After they cause a problem during the repair process, they pass the responsibility on to the customer.

I do not understand Samsung's decision to reject repairs under the warranty saying "there are dents on the hinge" despite the warranty period remaining sufficiently long and there are dents in parts that have nothing to do with the hinge. I tried to respond calmly even though I was angry that this problem occurred again following the dead pixel of the current display, but Samsung's irresponsible attitude makes me so angry.

In a situation where it is not enough to exchange the device for a new one because display issues are occurring one after another, refusing to apply the warranty makes me so angry.

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Drop an email on servicehead.in@samsung.com

[cs_member8]

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[ROZAJMERI]

I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone
Dont parchese samsung S seris phone
S22 ultra s23 ultra s24 ultra all model probleams
Dont update ONE UI Version 6.1