issue with connectivity after a recent period (possibly after a software update)

[Members_b1Zeh2N]

Hello,

I am using a Samsung Galaxy Z Fold 5, and I am facing an issue with connectivity after a recent period (possibly after a software update).

Initially, Bluetooth was not working properly and was showing a message that it would automatically turn on again at 5 AM. Now Bluetooth is working again when I turn it on manually, but the message about scheduled activation still appears when I turn it off.

The main problem is that Wi-Fi and Mobile Hotspot are not working at all. Wi-Fi does not turn on or function properly, and the hotspot is also not working.

I have already tried several troubleshooting steps including restarting the device and basic checks, but the issue is still there.

Could you please advise if this is a known issue related to a recent update, and if there is any fix or upcoming patch? Also, is this more likely to be a software issue or hardware-related?

Thank you.

[Samsung_specialist]

Thank you for contacting us and for the detailed explanation regarding the connectivity issue on your Galaxy Z Fold 5. We understand how important stable Bluetooth, Wi-Fi, and hotspot functionality are for your daily use.

Based on your description, please try the following troubleshooting steps:

1. Reset network settings:
   Settings > General management > Reset > Reset network settings
2. Turn the device off and on again after resetting.
3. Check if Wi-Fi Power Saving or any Battery Saver mode is enabled and disable it temporarily.
4. Boot the device in Safe Mode to check if a third-party app is affecting connectivity.
5. Ensure your device is updated to the latest software version:
   Settings > Software update > Download and install

Regarding the Bluetooth message about scheduled activation, please note that this may be related to a system optimization or power-saving feature. You can check Bluetooth settings and disable any automation or routine linked to it.

At the moment, there is no confirmed known issue affecting all devices after a recent update. Based on your symptoms, this could be related to system settings or software conflict, but a hardware issue cannot be ruled out without proper diagnosis.

If the issue continues after performing the above steps, we recommend visiting the nearest Samsung authorized service center for a full inspection:
https://www.samsung.com/ae/support/service-center/

For further assistance, you may also contact us via:
https://www.samsung.com/ae/support/contact/