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Original topic:

Hello

(Topic created on: 08-03-2023 05:53 AM)
743 Views
RareRagad
Beginner Level 5
Options
Galaxy Z Fold
I forgot my passcode pattern 🙃 but I have fingerprint and face recognition that's how I can use my phone still ! Is there another solution other than resetting the phone because of a pattern, I've already locked my phone up to 2 hours 
4 Comments
InFiNity123
Expert Level 5
Galaxy Z Fold
No
InFiNity123
Expert Level 5
Galaxy Z Fold
Now you have to reset your phone
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy Z Fold

Hello,

Kindly note that you should activate two features in this case : Find My Mobile feature and Remote unlock feature from the device settings, then you should go to Find My Mobile website - sign in to your Samsung account - unlock the phone. Otherwise, you should visit the service center.

RareRagad
Beginner Level 5
Galaxy Z Fold
Yes it worked thanks you
0 Likes