I’m deeply disappointed with the service I received for my Galaxy Z Flip 6 at the Samsung Service Centre in the UAE.
I’ve been a loyal Samsung customer since the U700 era, always trusting the brand for quality and support. But this time, the experience has been very discouraging.
When I contacted the service team through WhatsApp, I was assured that my device was under warranty and advised to bring it in for repair.
After submission, I was suddenly told that the warranty doesn’t apply in the UAE because it’s an international version, and I was advised to “try activating it.”
Later, a manager personally promised a significant discount, but when the invoice came, I was offered only AED 20 off — which felt unfair and misleading.
I understand Samsung’s regional warranty policy, but my issue is with the misguidance, inconsistent communication, and unfulfilled promises by the staff.
This isn’t what I expect from a brand I’ve supported for nearly two decades.
I request that Samsung Gulf review my case and offer a fair resolution or goodwill support to restore confidence in the service experience.
Device: Galaxy Z Flip 6
Country: UAE
Issue: Warranty refusal after prior assurance
Evidence: WhatsApp communication available
Thank you. I truly hope Samsung listens to long-time customers who stand by the brand year after year.
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration caused.
To assist you further and review your case properly, we kindly ask you to share the service order number (starting with 42). You may also contact us directly via the following link for faster support: https://www.samsung.com/ae/support/contact/.
We truly appreciate your patience and look forward to resolving this matter for you.
