Samsung Flip 4 5G shutting off completely when folded and green-below lines

[oana123]

After the latest software update end of February my Flip acted weird. At the beginning green yellow lines. I brought it back to normal, all diagnostic shows all is fine. Today since morning is shutting off completely when folded and I must restart again and again. Contact center unable to assist. Please advise.

[Samsung_specialist]

we apology for this inconvenience that you are facing , kindly try these steps :
Close power-hungry apps or features.
Check the Power key or Side key.
Disable Auto-restart on the phone.
Reboot the phone or tablet in safe mode.
Perform a factory data reset on your phone or tablet.
You can refer to this link : https://www.samsung.com/ae/support/mobile-devices/samsung-phone-unexpectedly-powers-off/
If the issue still after the steps kindly visit the nearest service center :https://www.samsung.com/ae/support/service-center/