mobile update

[dhruwv]

I am using Samsung m30s my problem is I am not able to update my mobile, i have downloaded 5-6 times but when installation time comes, it's show "Failed to update software". I have also tried through smart switch but i am not able to download neither from play store nor galaxy store.

Pls try to solve my problem. 

Thank you in advance.

[ShahidBD]

Perform a factory reset once then try.

[dhruwv]

Thank you!!

[ShahidBD]

If my comment effective for you then go to the rightest 3 dots of my first comment and then "Accept Solution" to help others.

[CS_member7]

Dear Samsung member,

Greetings from Samsung Customer Support!

Sorry for the inconvience caused to you. kindly follow the below steps to over come from the issue:-
1) Reset the Device:-Settings> General Management> Reset. and check
2) Hard reset:- Tap power button and down volume key simultaneously for ten seconds. ( Note;- Performing hardreset will erase you data so do accordingly).

After following the above steps, if issue still persists please share the said details :- IMEI number,Model number, Contact detail and location

Thank you for writting to Samsung.

Warm Regards,
Samsung Customer Support

[dhruwv]

I have tried same thing now but it has not been working. I am not even able to update galaxy store apps .
can you pls suggest some solution.