Original topic:

about Google Chrome

(Topic created on: 11-15-2020 11:44 AM)
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sathishtallapally
Beginner Level 2
Options
Galaxy Store (Apps & more)
I am using A71, A50 mobiles .Google Chrome is not updating in these two devices.  I used M30s before  A71. Google Chrome is not updated  in that M30s also. Why this app is not updating these mobiles. I think all samsung mobiles are facing this problem.  Please resolve this problem 
5 Comments
abhi2700835
Active Level 7
Galaxy Store (Apps & more)
not so its play store issue u firstly update rest of apps and on good speed internet press update button on chrome and leave it after 5 min it will be updated
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Galaxy Store (Apps & more)
I tried but it is not updating
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Ehsank
Expert Level 5
Galaxy Store (Apps & more)
you need to try multiple time after little gap ,all are facing this issue for chrome and Android system web view
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cs-member13
Expert Level 4
Galaxy Store (Apps & more)

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve this issue kindly follow the given below steps:

1. Launch your settings > Apps > Crashing app > Storage > Touch clear cache &clear data.

2. Clear Chrome app history.
Chrome > Tap on 3 dot on right corner > History > Clear browsing data > Basic/Advance > Clear data > Clear.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Galaxy Store (Apps & more)

It's a play store issue. don't need to worry

Now i am facing issue that play store apps stops updating while screen is off .

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