Jayakumargeorge
Active Level 5
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Galaxy Store (Apps & more)
I didn't received any software update for past 8 months. Android 8 is my last update. I have asked to Samsung support customer care, they saying that no information available to your phone regarding software 
update. I have asked several times, same answer, no solution given regarding updates. 
I have started to request Samsung support regarding software update on the date of 22 June 2020
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When i have asked 5th time (2 July 2020) ,Samsung support answer is πŸ‘‡

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Kind Request to Samsung : Kindly ,Mention the year of availability of software updates to the particular model ,near the features list. & Pls, mention the phone's life span.


Each & every people have a dream to buy a smart phone.
Samsung Support Ratings : Worst ,Quick response & help only for small problem, not for big problems .

1 Solution


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JJ01
Beginner Level 5
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Galaxy Store (Apps & more)
Bro.., Are you using Samsung Galaxy J7(6) Mobile

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15 Comments
Aashish
Expert Level 3
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Galaxy Store (Apps & more)
J7 2016 update life span ended in 2018 bro.
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Jayakumargeorge
Active Level 5
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Galaxy Store (Apps & more)
Just 2 Years a..,😱
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SarthakY17
Active Level 2
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Galaxy Store (Apps & more)
What Do u want I think he's dumb u want Android 10 in a 2016 phone.
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Sokul
Active Level 6
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Galaxy Store (Apps & more)
Most samsung phone software support ends in 2 yrs(flagship 3years)
Ashwin98
Active Level 8
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Galaxy Store (Apps & more)
Bro your phone won't support Android 10 and for 4 years old phone don't expect updates
Jayakumargeorge
Active Level 5
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Galaxy Store (Apps & more)
android pie update didn't come to my mobile
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Ashwin98
Active Level 8
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Galaxy Store (Apps & more)
By Samsung's update policy, they'll provide only 2 major updates. J7 2016 came with Marshmallow out of the box...
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Jayakumargeorge
Active Level 5
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Galaxy Store (Apps & more)
Bro..,i have asked android 9 update not android 10.I know, android 10 doesn't support to my mobile. All j7(16) have received android 9 update. I have asked abt pie not android 10.πŸ˜‚Read the passage currently & reply,otherwise πŸ’‘πŸ’‘.
Ashwin98
Active Level 8
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Galaxy Store (Apps & more)
But Samsung's update policy includes only 2 major updates, so your phone should end with Oreo.....
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