Original topic:

Charging issues in Galaxy M31

(Topic created on: 06-18-2020 10:21 AM)
roman121090
Active Level 1
Options
Galaxy Store (Apps & more)

Yesterday while charging Samsung M31 for  upto min. 3 hours it got from 29% to 43%. Even in fast charging this issue has been occurred two times yet. Before this, the device was slow charging like around 9-10% in an hour. But now it is getting worse.  Help! 


5 Comments
Taniasharma
Active Level 1
Galaxy Store (Apps & more)
Same prblm
Galaxy Store (Apps & more)
chrging pin was had 2 sides,you put charger pin another type .like lines are the down side
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selvartr
Active Level 2
Galaxy Store (Apps & more)
we want to connect the charge pin likes line symbol on down side for a fast charge correct ??
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Galaxy Store (Apps & more)
Bro might be the issue of data cable or Current which adapter Recieves(in Ampere) try in other board


if it helped, accept it as solution
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cs_member9
Active Level 7
Galaxy Store (Apps & more)

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve this issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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