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06-18-2020 10:21 AM in
Galaxy Store (Apps & more)Yesterday while charging Samsung M31 for upto min. 3 hours it got from 29% to 43%. Even in fast charging this issue has been occurred two times yet. Before this, the device was slow charging like around 9-10% in an hour. But now it is getting worse. Help!
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06-18-2020 10:29 AM in
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06-18-2020 11:30 AM in
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06-19-2020 03:13 PM in
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06-19-2020 03:01 PM (Last edited 06-19-2020 03:01 PM ) in
Galaxy Store (Apps & more)if it helped, accept it as solution
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06-20-2020 05:26 PM in
Galaxy Store (Apps & more)Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve this issue kindly follow the given below steps:
1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .
2)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support