Cannot use Samsung Health app

[Kenzen]

It is showing like this, when i open Samsung Health app, i cannot use it. Plz suggest a solution.

[Anuj1996 · Accepted solution]

Looks like you tried rooting your device and turns out to be the Knox has been fused.
These Apps like Health and Pass requires Knox Security to run.

The only possible way to re-root the phone to original software.

Or visit Service Center, if above predictions isn't valid.

Also do check via an app Knox Status see if it is 0x0.
If its 0×1 then you aren't on official software version.

I hope you got your answer then don't forget to accept solution so as to help others too.

Thank you.

[Kenzen]

oh ok

[Anonymous]

you have rooted your device. since the knox (e-fuse) is tripped, no other choice but to visit service center and get your device's motherboard replaced.

[Kenzen]

But i did not root my phone, when i bought it, it was already like this.

[KabirAhmed98]

@Kenzen Reset format your phone and make sure photos videos backup. this will be solved 👌

[Kenzen]

Thank u so much for the solution🙏☺️

[Anuj1996]

If you are able to install official then no need to go out in pandemic.
But for more satisfactory result, visiting would be recommended.

Don't forget to accept solution so as to help others too.

Thank you.

[Kenzen]

Ok Thank you so much🙏☺️

[mystery_candy]

I request you to kindly check your device in safe mode.
Steps to enter into Safe Mode: 1. Power off the device. 2. Press and hold the Power key for one or two seconds to turn on the device. 3. When the Samsung logo appears, press and hold the Volume down key.