Can't complete purchase

[iamHemanth]

I'm trying to purchase a theme but getting this error.

unauthorized access to your account has been detected. This payment will be stopped to protect your information.

[OptimusPrime108]

Are you using a VPN?

[iamHemanth]

No, Recently I disabled Samsung max app due to wallpaper news service ads

[OptimusPrime108]

Login to your Samsung account using a browser. Check for any suspicious logins. Remove those device that you no longer use.

[iamHemanth]

No suspicious logins found.

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[unholyschatze]

Help please have same issue in 2024 😭😭😭