2nd WhatsApp Issue

[tekchand12]

Second WhatsApp is not working fine after recent update. Document and Image file not opening. Can anyone tell this is happening with you also?

[Mohit_Radheshwar]

I am not able to even restore my data to second whatsapp, it just gets stuck on restoring. I am using WhatsApp business as alternative which works absolutely fine.

[ApoorvaJK]

Try clearing the cache and data once. If this helps, good!

If not, try uninstalling once !

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support