wifi issue on S10+

[Clayo]

I recently changed my ISP for my home wifi and only on this particular ISP I'm having issues

The issue is I'm facing a slow connection despite having a speed of 350 mbps, I did the speed test on my s10+ and it had a result of 348mbps download 35 upload ... despite the speed test on my s10+ being 348mbps websites fail to load , WhatsApp is unable to send messages and Instagram can't refresh, the second I turn on data or connect to a mobile hotspot the issue is gone and everything works fine.

All other devices including my Mac , s8+ and fire stick works fine with the new ISP with no issues at all.

Can anyone tell me how to fix this issue or if it's a bug in the new software update ?

[ganeshk94]

reset you network settings

[hedgehog]

reset network settings
try this https://www.drivereasy.com/knowledge/how-to-fix-wifi-not-working/

[Clayo]

done that , it seems to be an ISP issue

[hedgehog]

contact service provider. then👍👍👍👍

[Samsung_Support4]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned step to resolve the issue:

1. Reset the General settings and Network settings of your device to Reset go to Settings > General Management > Reset > Reset settings > Reset network settings.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Clayo]

hi the issue doesn't seem to be from the ISP, but rather just my s10+ , when I run a dial up my internet it works perfectly fine ..
I tried resetting my s10+ and updating to the latest firmware yet the issue persists