when click create my emoji option in camera in my S8+ close camera pls help

[Mahesh122007]

pls help

[MiraclePanda]

Just enter into recovery mode and clear cache once. try after that.

[Mahesh122007]

where shown recovery mode

[MiraclePanda]

switch off the phone> hold Bixby + vol up + power on . now you will be in recovery mode, choose clear cache & restart your phone.

[Mahesh122007]

i done with bixby + vol up + power on but not shown any clear data & restart phone option pls help

[Jackie1982]

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[pankajur]

https://youtu.be/aSuj0FXUgHI

[Mahesh122007]

chutiya company hai

[admin_]

Thanks for being a part of Samsung community. We would like to inform you to follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system app >> Camera >> Storage >> Clear data.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/