i just got my s26 ultra last launched and went with a trade-in option fpr an s24 ultra 512gb. my trade-in value is 1,960 aed. when agent came he checked,told me my unit has some scratches after taking a lot of time checking the corners and edges of my phone. then told me the value will be will be reduced and i need to pay 370 aed. then he gave me a suggestion to cancel my trade-in application in the system and that he'd pay me upfront the amount of 1,560. for me ,as a customer i would think something is fishy. my phone was in excellent condition. yes ,its a 2 year phone but always have case protection when used.so i wonder why a agent would ask to just cancel the trade in in the system and he will give me the payment in cash. that would mean i have to refund.that amount via my card. weird.
Thank you for sharing your experience regarding the trade-in process for your Samsung device.
We would like to clarify that all official trade-in transactions should be processed through the Samsung system, and any payment or adjustments should be documented properly. Receiving cash outside the official process or being asked to cancel your trade-in in the system is not a standard procedure and may not be secure.
We recommend that all trade-in values, adjustments, or offers be provided in writing via official channels or email. This ensures transparency and protects your rights as a customer.
