unable to download my software update on my s20+

[vernice99]

I am currently using Samsung Galaxy S20+ however I can't download the software . It just paused there for very long already. I've tried restarting my phone, clear cache and downloading the Smart Switch on my PC to try. but none of them work. Please help!!

[Samsung_specialist]

Hey there,

Can you please contact our call center on 800 7267864 and request Remote Management to help you with your concern.

Thank you