unable to claim S10 Prebook Offer

[Sharma81]

Prebooked and purchased S10 on 6 March 2019 but I am unable to claim prebook offer. Getting error device is not eligible.
Have meet all conditions using same number in handset as used for prebooking.

Pls guide.

[arsh1577]

You got the otp?

[Sharma81]

yes getting otp. error msg is after otp verification

[arsh1577]

In my case otp is not being read by the app

[INDIANCYBER]

oh

[Sharma81]

enter otp manually, mine reads otp automatically

[arsh1577]

which app you used to check

[SUMITJANA]

otp received but not being read by application

[Sharma81]

Samsung shop

[JasDadu]

otp recieved but not able to fill