We apologize for any inconvenience this may have caused you. If the Samsung theme is not working on your device, you can try the following troubleshooting steps:
Check Internet Connection:
Ensure that your device has a stable internet connection. Some themes may require an active internet connection to be downloaded and applied.
Update Samsung Themes App:
Make sure that your Samsung Themes app is up to date.
Clear Cache and Data:
Clear the cache and data of the Samsung Themes app. This can be done in the device settings under "Apps" or "Application Manager." Locate the Samsung Themes app, go to its settings, and choose the options to clear cache and data.
Restart Your Device:
Sometimes, a simple restart can resolve various software-related issues. Restart your device and check if the theme is working afterward.
If the problem still persists after trying these steps, please send an error report to our technical team so they can investigate the issue and will assist you in solve it. To send an error report, please follow the below steps:
Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.