Thanks for Being a part of Samsung community. We would like to inform you Kindly follow the steps below to resolve your concern :- 1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. 2) Please run your device in safe mode.
If still issue persist, Please provide further details or reproduction steps so we can try to reproduce the issue from our end. Images or screenshots of the error are also very helpful in understanding and analyzing the issue you are having.
Please use Beta feedback error report(Samsung Members App ->Beta Feedback -> Questions/Errors -> Create -> Error reports) to open the ticket again right after the incident. Captured logs are needed in order for us to further analyze. Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Be sure to hit ♡ when you find an answer that works for you.
