selamünaleyküm

[Hasadam]

Selamünaleyküm, 

https://r2.community.samsung.com/t5/Galaxy-S/GALAXY-S20-ULTRA-5G-CAMERA-COVER-CRACKED-WITHOUT-ANY-IM...

https://r2.community.samsung.com/t5/Galaxy-S/S20-Ultra-Camera-shattered/td-p/4857655

https://www.sammobile.com/news/galaxy-s20-ultra-design-flaw-rear-camera-glass-break/amp/

Same happened to my phone without any impact from outside. Samsung AE, Qatar Mobile service center refused repair, despite design / quality / warranty problem. 

Samsung has stolen from me 100 usd with its wilful refusal of taking responsibility of this product design derived quality failure 

https://youtu.be/nVmgpUXhyGg

Please help inshallah 

Selamünaleyküm

Yakup Bozkurt 

Show quoted text

Classified: Internal

SAMSUNG S20 ULTRA BOUGHT FROM OOREDOO IN APRIL 2020. STILL UNDER WARRANTY. NOT DROPPED, NOT MISHANDLED. CAMERA GLASS BROKEN BY ITSELF LIKE HAPPENED TO 1000'S OF OTHER CUSTOMERS LIKE HERE:

https://www.sammobile.com/news/galaxy-s20-ultra-design-flaw-rear-camera-glass-break/amp/

SAMSUNG CUSTOMER CARE DOES NOT CARE, DOES NOT ADMIT THIS IS QUALITY AND DESIGN PROBLEM WANTS 350 QAR FOR REPAIR.