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11-21-2020 11:12 AM in
Galaxy S- Mark as New
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11-21-2020 11:45 AM in
Galaxy Splease register an error report (Get Help tab/ Error Report under Feedback section ) from Samsung members app. the app will attach the logs as well. Samsung team will review the logs n come back. I registered and awaiting to hear from them. I am convinced that mine is a software glitch and require an update to fix it....
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11-21-2020 01:02 PM in
Galaxy S- Mark as New
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11-21-2020 01:27 PM in
Galaxy Swhen u go to error reporting, under Get Help section, app will initiate capturing log automatically and will appear as an attachment as part of the same error report you are registering. if the log is not ready, please wait till it comes. normally a notification also appears when you start error reporting that the system is capturing the logs.
hope this helps...
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11-21-2020 02:45 PM in
Galaxy S- Mark as New
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11-24-2020 10:38 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode: Restart your device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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11-24-2020 10:55 AM in
Galaxy S