Original topic:

samsung s23 ultra

(Topic created on: 09-18-2023 03:40 PM)
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fawaz_alrashid
Active Level 1
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Galaxy S
I have a problem with the device overheating. This problem appeared 5 days ago and I want a solution to it
2 Comments
Samsung_specialist
Community Manager
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Galaxy S

Hello,

Kindly accept our sincere apologies for facing this issue, please make sure to use the original charger, and you may try to diagnose the battery from the settings > battery and device care > battery. Furthermore, kindly note that using multiple apps may affect the device's battery and it's temperature. Otherwise, we need you to contact Samsung to be able to check the device remotely. https://www.samsung.com/ae/info/contactus/

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Galaxy S
Thank you for answering me. The problem I am facing is not related to charging because it is original and not while charging. In the settings, checking the battery shows me that its condition is normal now. I am typing and the phone is not charging. The device is hot.
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