Beginner Level 2
Galaxy S
Hi all,

Me and my friend has bought two Samsung s20 plus on the same day and when ever we try to mirror our screen to either TV or my MI box 4 the screen gets displayed on TV but when I move to next screen it takes 10 sec to get to the screen which I move, initially I taught the TV or MI box is having the issue but when I tried with my old Samsung s9 plus it connects normally any body has any solutions for this? 
1 Comment
Expert Level 1
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve auto restart issue please follow below given steps:-


1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.


2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or pc suite.
How to reset:- Settings > General management > Reset.


If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support