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04-09-2020 08:26 PM (Last edited 04-10-2020 01:04 PM ) in
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04-22-2020 11:45 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "Overheating" issue please follow the below given steps:
1)Close background running apps.
2)Uninstall the unnecessary apps.
overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
To resolve "Lagging " issue kindly follow the below given steps:
1) Remove third party application: Settings > Apps > Select the third-party application from Apps Eg. DU Recorder > Uninstall.
2)Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings> General Management> Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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04-22-2020 01:26 PM in
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05-15-2020 12:22 PM in
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