Original topic:

s9 plus

(Topic created on: 04-09-2020 09:21 AM)
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pandey18
Active Level 6
Options
Galaxy S
Frequently restart ..Even auto restart is off ... After march update
Anyone face same issue ... Help me out
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4 Comments
Anonymous
Not applicable
Galaxy S
support for one ui 2.1 in s9 and note 9
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PurshuRana
Active Level 10
Galaxy S
flashing device using odin will improve the device performance better...
CS_member7
Active Level 6
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Be assure below given steps will resolve the issue:-

1) Safe Mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.(To exit safe mode restart your device)
2) Check storage:-Settings > Device care > Storage > Check available storage space.
3) Third party applications can also cause auto restart ( Uninstall the third party applications ).
4) Remove memory card and check :- Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. etc

 

After following the above steps, If issue still persist please do send the log file, so that we can provide you the better assistance.(Note:-You are requested to send it within 15 minutes of problem occur).

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

 

 

 

 

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