s8 update

[mehm1989]

Hello any one help me still i dont have update for my phone s8 all have update why my phone not updating ota please help me.

[Safita]

Hi .. Is your device belongs to the Gulf Region?

[mehm1989]

yes

[Safita]

OK, Can you please share the informations of your Service Provider SW ver (Last Line Only): You can get this info by going to: Settings > About Phone > Software Information.

[mehm1989]

xsg/xsg/thr

[Safita]

Hi again, 

It seems that you have used An Iranian SIM card at the first use or even after the factory reset. 

Try to Backup your important data and reset your device to the factory using a SIM card from the Gulf region (Must).

Make sure that the Gulf Region inserted while you setup the device again after the reset. 

Please, Keep me informed if the issue is resolved 😉

[mehm1989]

I did factory reset two three times now I'm using etislat SIM card but still same no luck .

[Safita]

You need to reset your device while the (working) Etisalat SIM inserted in the device, and complete the setup without removing the Etisalat SIM

[mehm1989]

I did same but nothing

[Safita]

In that case, if your device is not rooted, then you have to submit it at Samsung service center in the Gulf to check it. 🙄