s6 edge plus

[mactt]

Have data and apps of 13gb but storage full message pops with 32gb storage on phone

what is the issue and it's resolution

[admin_1]

Hi! Thanks for waiting for our response. It has been found that your phone storage is full. Hence, it is normal that your phone shows such symptom.

Please try to clear the files in your device. Thank you.

[Pchi]

hi how do you clear files called 'other files'?

[mactt]

hi not able to download Entertainer from Samsung member ....it does not download despite wifi or data and cleared app cache