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a month ago in
Galaxy S- Mark as New
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4 weeks ago in
Galaxy SThank you for sharing your concern regarding your Galaxy S23 Ultra.
Please note that it is normal for smartphones to become warm during certain activities such as extended usage, running multiple applications, gaming, video streaming, or using mobile data for long periods. Environmental factors and background processes may also cause the device temperature to increase temporarily.
To help reduce the device temperature, we recommend the following steps:
- Close applications running in the background when not in use.
- Restart the device periodically to refresh system processes.
- Ensure that all applications and the device software are updated to the latest available versions.
- Avoid using the device while charging and remove any protective case temporarily to check if the temperature improves.
If the device continues to overheat frequently during normal usage, the device may require further inspection by our authorized technicians. You may locate the nearest authorized service center through the following link:
https://www.samsung.com/ae/support/service-center/
For additional assistance and further guidance, you may also reach us through the following page:
https://www.samsung.com/ae/support/contact/
