Original topic:

s21 ultra facing a big problem of camera

(Topic created on: 02-10-2021 07:17 PM)
3327 Views
kishan_007
Active Level 1
Options
Galaxy S
Recent and latest os update of s21 ultra have a big issue of camera focusing before this update camera is running smoothly but after updating to latest is I am facing a camera focusing issue while zoom in at 6 to 10x zoom camera is not able to focus the object and picture is very blurry and have so much grains so kindly request to Samsung technical team to solve this issue as soon as possible bcoz we spend 105999/- for this phone and no body wants to facing this camera issue 
15 Comments
UserOne
Active Level 4
Galaxy S
ok
Samsung_Support1
Moderator
Moderator
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Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Clear camera lens with microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt and dust from the camera lens.

 

* Reset camera settings
Camera > Settings > Reset settings > Reset.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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kishan_007
Active Level 1
Galaxy S
yeah already done this step and also done all step with Samsung smart tutor but not resolved problem bcoz problem is in software optimization so not any step will helpful plz resolve this s21 ultra camera problem with os update plz
str34mline
Beginner Level 3
Galaxy S

I currently have the new s21 ultra and I am having the exact same problems. Video quality is very poor / grainy also when I'm recording in UHD 60Fps when I zoom in it does not focus at all and the item I'm trying to see then becomes a blur.  What's going on?? As it stands the S10 plus had better quality when matching videos up against them both. Regards

kishan_007
Active Level 1
Galaxy S
really worst experience with s21 ultra camera. you right better camera quality in s10 series Samsung software team plz notice our issue with camera that we faced many problems with this we spend almost 105999/- for this smartphone atleast fix this bug via software update
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abhik44
Active Level 2
Galaxy S
Since 2021 they are not slove the problem 🤣🤣🤣
Next time Buy Iphone 😉
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Galaxy S
I am having really bad pictures out of the main sensor of Samsung s21 ultra.
They are grainy and lack sharpness.
Don't know if that's gonna be fixed with software updates
Really disappointed with the phone after paying a premium
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JanKapusnak86
Beginner Level 2
Galaxy S

I have the same problem. My pictures are blurred when I use 2x-3x zoom. My Samsung S10 was taking better pictures. So disappointing. I reset settings of the camera multiple time and nothing helped. 

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sarathzone
Beginner Level 2
Galaxy S

S21 - on recording video when zoom in at 3x it focuses fine but at 2x it's very blurry, not sure if samsung working on this issue

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