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Original topic:

s20 ultra overheating issue

(Topic created on: 06-08-2020 12:49 PM)
MIDO888
Active Level 1
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Galaxy S
HI All, since day one and i am facing an issue with my brand new Samsung S20 Ultra , if i used the camera app for more than 10 mins, the phone gets overheated from the back and the fornt side , also the battery is getting drained so fast if we are talking such a big battery, it shouldnt be that bad.. the phone has many issues also with the camera and the focus, sometimes even after the last update still having issues with the focus and the photo quality . 
i sent the phone for the service in Emirates mall , they deleted some apps and  they said that that it  will be ok and it should working fine , but definitly that not true , the phone is still having the same issue and its gettting worse .
 i need support and i dont know what the next action that i should take. 
I was so comfortable with Huawei Mate 20 Pro but i decided unfortunately to move to #samsung , S20 ultra with Exynos is a big scam, its my last Samsung.

#samsungs20ultra #galaxys20ultra #batterydrained #overheating #shame
8 Comments
Samsung_specialist
Community Manager
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Galaxy S

Hey there,

Sorry to hear that, we advise you to visit the nearest service center for it be checked by our team.

www.samsung.com/sa/support/servicelocation/

Thank you

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MIDO888
Active Level 1
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Galaxy S
I already did and they didnt help!!
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alrayhi
Active Level 7
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Galaxy S

being sorry doesn't help us . either replace it or refund it . im still having problems with samsung in uae . they don't want to refund or replace it . really disappointed services . 

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Mars9
Active Level 5
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Galaxy S
why don't you try to wipe partition cache and reset camera settings 🙌🤔
take care
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MIDO888
Active Level 1
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Galaxy S
I didnt know how to do it, i googled it and i wiped cache.. Still same issue
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Mars9
Active Level 5
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Galaxy S
they say Iphone is better in terms of software ...samsung is limiting major updates because it has awful software optimization
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MIDO888
Active Level 1
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Galaxy S
Honestly i found the best in the market is Huawei, more stable and u get what u see in the ads.. At least in terms of performance
Salman993
Beginner Level 2
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Galaxy S
sorry to hear that, but instead of exynos version order snapdragon version that will solve your heating issue + battery drain out issue.
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