Original topic:

s20 plus enable 5G

(Topic created on: 07-17-2020 10:12 PM)
238 Views
qat2022
Active Level 1
Options
Galaxy S
Today I received an update for my s20 plus 5G to enable 5G services with Vodafone Qatar and this is 2nd update during July but the last update which launch today was enable 5G but I noticed that my device getting hot with drain battery is there any issues with the update?
5 Comments
MohammedSijah
Expert Level 1
Galaxy S
Hi, first of all, please check whether your apps are up to date from both stores. After that, wipe your cache partition. Also please try topping up the battery to 100% repeatedly 2-3 times.
(TO WIPE CACHE PARTITION: Switch off your phone. Press and hold, power key and volume up key for 4-5 seconds till the phone turn on. You will reach the recovery mode.
Use your volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device.
Normally this will not erase any of your personal data or settings.)
0 Likes
qat2022
Active Level 1
Galaxy S
thanks mohammed but that won't work
Samsung_specialist
Community Manager
Options
Galaxy S

Hey there,

Please note that after an update, there is some background configuration that is happening. We recommend that after an update to wait for at least 1-2 hours to finish the background configuration because if not, heating up may happen. If after that and the phone still drains fast and heating up, then better to come to the nearest service center for the reloading of the software.

www.samsung.com/ae/support/servicelocation/.

Thank you

0 Likes
qat2022
Active Level 1
Galaxy S
still my device getting hot and battery still drain after 4 days of updating and I already went service center and after checking my device they told me that my is normal
aalshowaikh
Active Level 1
Galaxy S
when it will be enabled in Bahrain?
0 Likes