Original topic:

s20 plus battery drain + hanging

(Topic created on: 06-28-2020 05:13 PM)
165 Views
alphie
Active Level 2
Options
Galaxy S
Anyone facing same issues like me 

S20 plus battery drain 
Phone hanging and restarting 
6 Comments
MohammedSijah
Expert Level 1
Galaxy S
Please update your software and all apps and then wipe your cache partition.
(Switch off your phone. Press and hold power button and volume-up button for 4-5 seconds till the phone turn on. You will reach the recovery mode.
Use volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device. Normally, this will not effect any personal data or settings)
Let me see whether it works. Thank you.
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alphie
Active Level 2
Galaxy S
I've done it let me see if it works
MohammedSijah
Expert Level 1
Galaxy S
Okay
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Samsung_specialist
Community Manager
Options
Galaxy S

Hello there,

Battery percentage may vary according to the usage (internet, call, video playback, etc..). However, if you feel that the device battery drains quickly when no function is used, please send the device to one of the service centres to discover and fix the problem. www.samsung.com/ae/support/servicelocation/.

Thank you

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alphie
Active Level 2
Galaxy S
guys my phone hangs atleast 5 times everyday. This was the worst mistake I've made I guess by buying the s20 plus. Really disappointing
MohammedSijah
Expert Level 1
Galaxy S
Please check whether it is solved in safe mode.
(Press and hold the power button (🔴 Red button on your SCREEN ). Then tap 'Safe Mode' )
If it is solved in safe mode, that means, a third party app you installed recently, is causing the problem. Find out the app and uninstall it.
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