Request you all to know not buy s20 series phone as the device has extremely bad battery backup and over heating issues, and when you will complain about it, no one is going to listen to you as the CEO helpdesk will say to you all that they don't believe what customers say they only believe what their service center people will tell them after diagnosing your device , Samsung is not all customer centric firm , even if you write it to their mobile head division the CEO helpdesk will call you back saying the same thing to take the device to the service center for diagnosis
We apologies for the inconvenience caused to you however we would like to inform you that the issue has been resolved with the latest security patch which got released on 6th April. We would request you to please update your device with latest software update and observe the same. Update device software (If available) : Settings > Software update > Download and install.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
the device is running on latest update and still is has heating issue whats the hard and fast rule for such a big firm to provide refund for the faulty device to their customers
