Active Level 3
Not sure after which update it happened, but now quality of video is drastically dropping if we switch to super steady ois. Not sure if this hardware is really incorporated in camera or it's just software processed. The main reason to buy this phone is camera and day by day it's utterly disappointing me. Samsung request you to address user issues and retain your valuable customers else we had no other option but switching to Nokia/LG the only things with poor customer base and rich quality phones.
2 Comments
Active Level 5
Super steady mode uses EIS with ultra wide camera which is then cropped to get stable footage. Ultra wide camera has fixed focus which is why videos look very bad. This is how Samsung has implemented this feature on many phones. Inbuilt OIS only works on main camera sensor. OIS is hardware and is always on. So don't use super steady mode which is a software gimmick. Rather record using just main camera which will give you better results.
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Active Level 9

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and perform following methods to resolve the Camera quality issue:

1. Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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