Original topic:

s10+ random shutdowns

(Topic created on: 03-25-2020 06:17 PM)
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Neev221195
Active Level 3
Options
Galaxy S
My s10+ is randomly shutting down n restarting since last few days....
Also it overheats,netwrk issues,n laggy at times.
Any1 else facing same problems?
15 Comments
Neev221195
Active Level 3
Galaxy S
if it's still in warranty then u can go to the service center n say that u have serious battery drain issue and also screen burn ins and image ghosting...I had that n they replaced the display n battery for free...
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Neev221195
Active Level 3
Galaxy S
if not then the display change with battery kit costs 17-18k...my display broke soo had to get it replaced by paying since physical damage is not covered in warranty
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Neev221195
Active Level 3
Galaxy S
let's Hopes that it does...btw I think u can extend ur warranty for 3.5k from this app only
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Neev221195
Active Level 3
Galaxy S
and extended warranty is worth it if u not planning to buy a new mobile for next year or 2...coz u will definitely have screen burn ins in next few months...n u can get it replaced for free if u in warranty.
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Neev221195
Active Level 3
Galaxy S
get 2 year extended warranty then...its 7k
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cs_member9
Active Level 7
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the well-being and safety of our employees which led to the delay in response.

 

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.

  1. Check device network mode settings: Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.
  2. Check network operator settings: Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network
  3. Check Auto Restart should be Off: Setting> General management >Reset>Auto restart off

 

Overheating Issue: For further details please click on the mentioned link: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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