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03-25-2020 05:03 PM in
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05-04-2020 06:14 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the well-being and safety of our employees which led to the delay in response.
Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.
- Check device network mode settings: Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.
- Check network operator settings: Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network
- Check Auto Restart should be Off: Setting> General management >Reset>Auto restart off
Overheating Issue: For further details please click on the mentioned link: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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