Original topic:

s10 e problem after one ui 2.1 update

(Topic created on: 04-07-2020 08:21 AM)
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aro
Active Level 8
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Galaxy S
S10e heating problem after one ui 2.1 update

Please samsung fix the issue 
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cs_member9
Active Level 7
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

  1. Turn off Wi-Fi, GPS, Bluetooth etc: Swipe the notification panel>Turn off Wi-Fi,Bluetooth, and other connectivity features when not using them.
  2. Usage of mobile phone when charging: We recommend you to avoid usage of mobile phone while charging.

 

For further details please  click on the mentioned link: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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