Original topic:

"ghost" call

(Topic created on: 01-03-2022 05:33 PM)
700 Views
Marco S21
Beginner Level 2
Options
Galaxy S

Dear all, I have a new S21 and I have a problem: I receive "ghost" calls, the phone rings but I can not answer and I do not receive any notification. In the telephone inbound calls do not appear anything, the same in other apps like whatsapp, slack ...

Moreover it happens a strange thing, if I try to change the ringtone  a messagge apperas saying  "it's impossible to reproduce during a open call", but I an not calling!

Can you help me?

Thank you

5 Comments
Galaxy S
Get Help > Send Feedback > Error Reports
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Mita2
Active Level 5
Galaxy S
Install samsung nice catch app... it will tell you all which app causing vibration and all other thing.... try it may b some other app causing this to your phone
Sid_Karna
Expert Level 5
Galaxy S
I guess your phone has some malware. Try in safe mode.
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Galaxy S
I think you're phone is hacked you installed some mallard apps
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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