Casper
Beginner Level 2
Options
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-10-2018 02:56 PM in
Galaxy S
Hi
Keep screen turn off feature alredy turn ON in my phone.As i figured out, when im getting a call while the phone in pocket, the screen switch ON. Then when answer the call it activate proximity sensor and turn off the display. But even after that, if the home button will be pressed hard again switch ON the display when in the pocket. It shouldn't be like this. My point is proximity sensor in galaxy s8 devices are not controlling correctly. This must be a software bug. Please help me to fix this issue.
Keep screen turn off feature alredy turn ON in my phone.As i figured out, when im getting a call while the phone in pocket, the screen switch ON. Then when answer the call it activate proximity sensor and turn off the display. But even after that, if the home button will be pressed hard again switch ON the display when in the pocket. It shouldn't be like this. My point is proximity sensor in galaxy s8 devices are not controlling correctly. This must be a software bug. Please help me to fix this issue.
4 Comments
AbhijithSB
Active Level 9
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-10-2018 03:21 PM in
Galaxy S
That is normal behaviour.
Casper
Beginner Level 2
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-10-2018 05:15 PM in
Galaxy S
but if accidentally touch the display, it functions when in the dark area. so no point to add this feature nah.
admin_
Expert Level 5
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-10-2018 05:38 PM in
Galaxy S
Thank you for sharing your concern. The relevant department will serve you better/speedily, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
k7
Active Level 4
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-24-2018 04:31 PM in
Galaxy S
https://youtu.be/1KyGmTI_Wfk