problem with camera and focusing

[DrAkay1965]

Dear Admin 

Since 2 days when I am trying to take a picture after zooming beyond 5X ...

On the screen it's looking centre but after clicking the picture is moving away towards right in the preview or gallery...

What's the reason 🤔 

I tried anything wrong in my settings, nothing I could find...

Please advise me...

[Anonymous]

did you checked after clear camera data ?

[DrAkay1965]

camera data means gallery..
isn't it...

[Anonymous]

no no ... I am saying... from app settings.. camera storage settings....data and cache

[Sidhabhi]

S20 ultra has some auto focus issue..

[Anonymous]

2 days se ho haha lekin

[ezpser]

While zooming use manual focus or matrix focus . Zooming limits auto focus in digital way .. 5x or more is digital zoom so you will always face focus issue in auto mode 

[DrAkay1965]

shall try...
thank you 😊 👍

[Samsung_Support3 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Clear camera lens with microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt and dust from the camera lens.

* Reset camera settings
Camera > Settings > Reset settings > Reset.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[DrAkay1965]

thank you very much moderator ji...
my problem is solved after resetting the settings...
shall contact again if the problem re-occurs ...