Original topic:

prblm s20 fe getting hot while using camera

(Topic created on: 10-27-2020 10:13 AM)
374 Views
rocker007
Active Level 1
Options
Galaxy S
I am using S20 FE from last week i have noticed while shooting photos the phone is becoming very hot.  Pls resolve the problem if anybody. 
4 Comments
ajpatel1812
Active Level 4
Galaxy S
is it exynos version??
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rocker007
Active Level 1
Galaxy S
exynos 990
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and to resolve "Overheating" issue please follow the below given step:-


> Close background running apps and uninstall the unnecessary apps.


For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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rocker007
Active Level 1
Galaxy S
while i am using camera the phone is getting hot.....so you are suggesting to Uninstall the camera app?
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