Original topic:

phone hang problem

(Topic created on: 09-05-2020 04:03 PM)
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84sumit
Active Level 1
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Galaxy S
After july update phone (s8) get many problum it getting hang ,battery draining too fast n also phone use to be heatup sometime.
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4 Comments
Galaxy S
have you tried wipe cache partition
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84sumit
Active Level 1
Galaxy S
can tell me how to do it
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Anonymous
Not applicable
Galaxy S
sagar most probably will not solved bro ... see samsung provides non A/B partition type Ota software not like other companies hence if someone simply update software via mobile data or wifi then there is maximum chance to produce software loop hole over software and device will suffer various problems by which this forum is full with...it's allaways proper and recommended method is to flash that firmware by Odin or through samsung service center or install software via smart switch and pc ... because if by chance software loop hole came over software then none of the tricks or tips will work..a factory reset can clear little glitch but not totally....so it's better to reflash same firmware from Samsung service center ....software hole leads to create those issues 👉 battery drain faster, ui lag poor signal, poor camera performance, poor game performance, ghost touch ,device not charging properly, battery drain without any reason etc
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please perform the below mentioned quick steps to resolve the hanging issue:-


1. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

 

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

 

After performing above steps if the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out to solve the issue.

 

Thank you for writing to Samsung.


Warm regards,
Samsung Customer Support

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