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03-19-2020 11:39 PM in
Galaxy SSome galaxy Galaxy S20 series phones experience GPS lock issues
If you follow the negative stories, surrounding the Galaxy S20 series, you'd think Samsung's top three were a bust. That, of course, isn't the case, but the Galaxy S20 trio isn't immune to the usual early bugs.
The latest is a GPS lock issue that has affected some Galaxy S20 Ultra 5G and Galaxy S20+ users, but likely also covers the Galaxy S20.
Early adopters are reporting that GPS lock will either not happen at all or that it's very slow. One user reported having trickles of GPS signal at different locations.
Most users claim GPS lock is an issue with Waze, some reporting that Google Maps locks onto GPS signal without problem.
In a few cases, turning off 5G and using LTE exclusively has fixed the issue entirely, or made it a bit better.
Samsung is either working on, or has already issued updates to fix a number of Galaxy S20 series problems, like battery management, camera app freezing, autofocus issues in the camera or generally-poor image quality (especially with faces in the 108MP Ultra's case). The GPS bug will likely also be addressed in an upcoming firmware release.
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03-20-2020 09:27 AM in
Galaxy S- Mark as New
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03-21-2020 02:23 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
If you are facing the issue of GPS lock, Kindly attach the log file from the Samsung members application(attach when the issue occurs within first 15 minutes):-
Samsung Members App > Feedback > Error Report > Attach log file.
Thank you for writing to Samsung.
Warm regards,
Samsung Customer Support
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03-22-2020 07:29 AM in
Galaxy S