one UI7

[Suwailam00]

Has anyone else had heating or battery problems with One UI 7? I'm using an S23 Ultra and I'm having those issues now after the update.

[Furatdifallh]

😪🙋‍♂️

[Abooode2_]

Yes, even on S24 ultra, battery is draining like if it's a 10 years old phone.

[Suwailam00]

Thank you for the confirmation, everyone. An update released today resolved this issue on my S23 Ultra.

[Samsung_specialist]

Could you try these steps :
1. Force restart by pressing “volume down key + power” button until the device reboot. After reboot below action.
2. Path: Settings – Apps - One UI Home – Storage - Clear data

if the issue has not been solved you may visit the nearest service center: https://www.samsung.com/ae/support/service-center/

[chepsirgoi]

My s23 is heating and having some ghost touching issues

[Samsung_specialist]

Thank you for bringing this matter to our attention. We understand how concerning it can be to experience overheating and ghost touch issues on your Galaxy S23. We are here to help resolve these problems as efficiently as possible.

To address the heating issue, please follow these steps:

1. Check for background apps: Ensure that no apps are running excessively in the background, as this can cause your device to overheat. You can close apps from the Recent apps menu.
2. Update software: Make sure your device is running the latest software version by going to Settings > Software update > Download and install.
3. Avoid heavy usage: High-performance tasks like gaming or streaming for extended periods may cause the device to heat up. It’s recommended to use the phone for normal activities and avoid overloading the device.
4. Remove the case: If you’re using a protective case, try removing it temporarily to see if that reduces heat buildup.
5. For the ghost touch issue, follow these troubleshooting steps:
   
   1. Restart your device: A simple restart can often resolve touchscreen issues by refreshing system resources.
   2. Disable accidental touch: Go to Settings > Display > Accidental touch protection and enable it.
   3. Check for screen protector issues: If you are using a screen protector, ensure it is not damaged or improperly installed, as this can sometimes interfere with touch sensitivity.
   4. Update apps: Ensure that all apps, especially those affecting the touch interface, are updated to their latest versions through the Google Play Store or Galaxy Store.

If these steps do not resolve the issue, or if the problem persists, we recommend performing a factory reset as a last resort. Please ensure that you back up all important data before doing so.

We hope these steps help to improve your device's performance. Should the issue continue, please feel free to reach out, and we will be happy to assist you further.

[chepsirgoi]

Its common on TikTok & WhatsApp apps, especially when the screen is covered by a full white layer.... for example an advert on TikTok with with a full white layer it starts ghost touching.....

[chepsirgoi]

When is ui 8.5 released for s23ultra

[Samsung_specialist]

Thank you for your inquiry.

Kindly note that software update release dates may vary depending on region, device model, and network approval. Therefore, we are unable to confirm an exact timeline for the One UI 8.5 update.

We recommend checking regularly through:
Settings > Software update > Download and install

The update will be available automatically once released for your device.