once the s9plus is heated (warm) enough it stops working

[sassyvarun]

fingerprint sensor issue

[afzarulsamsung]

u need to go to the service center and tell them to check the temp of ur phone,

[sassyvarun]

its near 35 to 38°c before this never used to happen

[PrashantRijal]

same problem in my S9+ too its temperature reaches to 38-40°

[sassyvarun]

i guess the last update did **bleep** up a lot of s9s

[Samsung_Support1]

Hi there,

Please perform the following steps to resolve the mentioned issue:

For heating issue follow the given link- http://www.samsung.com/in/support/skp/faq/1119803
1- Run the device in Safe mode and reconfigure the fingerprint.
2- Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
3- If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung members app (Open Samsung members app > click on “+“icon > send feedback > Error report/Ask Questions).

Regards,
Team Samsung Members